SHIPPING & RETURNS

The products showcased on FASHION FANS are crafted by different brands in Italy, so production time varies from one product to another. Most of the products are crafted in very small batches for FASHION FANS customers, so that we can ensure the sustainability of production, avoiding any fashion waste, and the uniqueness of each item, which is crafted just for you. Please note that the exact delivery time is highlighted in the description box of each specific product.

Please note that if you would like a customized piece (e.g. different color, different leather) the production time varies by product. Please get in contact with us at hello@fashionfans.co if you would like a feedback on exact production time.

We provide shipping with our global courier partners. Please note that delivery period varies depending on your location and can be longer than expected due to an invalid address, customs clearance procedures, or other unexpected causes.

Once your order is ready to be shipped, we will send an email with specific tracking information of your package(s).

For any further question, feel free to contact us.

SHIPPING FEES, TAX AND DUTIES

Shipping is free worldwide over €150 and it is provided by various global courier partners.

Shipping cost below €150 varies according to continent: Europe 15€, UK 25€, Americas 25€, Asia 30€.

Due to some administrative changes caused by Brexit we can currently not ship items below 135,- GBP to address in the United Kingdom.

Import duties are included in the price shown on the website. In fact, all destinations are delivered on a DDP (Delivery Duty Paid) basis, which means you do not have to think about them. Indeed, relevant import taxes and duties are processed by FASHION FANS once your order has been shipped. You do not have to pay any additional fee after checkout, and we will take care of the whole process.

Import taxes are already included in the price shown at checkout. All other non-customs-related local sales taxes and personal import taxes are the customer’s responsibility, and FASHION FANS is not responsible for reporting or paying additional local taxes to states.

LOST PARCELS

If you still haven’t received your parcel within 5 days after being notified about its shipment (and receiving the tracking link), and/or if you cannot find any further updates on your tracking link, please contact us at hello@fashionfans.co and we will open an investigation with the courier. Please note that this may take up to 15 working days, after which you will receive the item or a refund.

PARCELS DELIVERED BUT NOT RECEIVED

If the tracking link shows that your parcel has been delivered to the address we have been provided during the purchase process (or later on), but you have not received it:

  •   If other people live with you at the same address, check to see if they picked up the package or refused delivery.
  •   If you live in an apartment building with concierge service, check to see if the package is with the concierge. Alternatively, please check with your neighbors in case the parcel has been delivered next door.
  •   Please contact us at hello@fashionfans.co and we will open an investigation with the courier. This may take up to 15 working days.

FASHION FANS cannot reimburse or re-ship orders that were mis-delivered by the post office or stolen from a property, in case the proof of delivery provided by the couriers states that the parcel has been correctly delivered at the given address.

 RETURN POLICY

Products included in our FINAL SALES (with barred prices, i.e. prices lower than the original price) are not eligible for return.

 

CANCELLATION POLICY

It is not possible to cancel orders for products ready to ship, as the order is immediately elaborated at the moment of purchase and will proceed towards its destination right away.

However, please note that a free return service is available. You can find more information in our Shipping & Returns policy above.

It is always possible to change and/or cancel your order before the product is ready to ship / already shipped. However, please note that fees might apply depending on the processing status of your order when you request the change and/or cancellation.

If your order change/cancellation request for an item crafted upon order is submitted within 24 hours from purchase, only the administrative charge for the cancellation will be applied.

Any change/cancellation request submitted after 24 hours from purchase of an item crafted upon order will be subject to a cancellation fee of 15% since the crafting process will have already started. We aim to guarantee that in case of order cancellations, all crafting costs already incurred by the artisan are covered.

However, please note that a free return service is available. You can find more information in our Shipping & Returns policy above.